This is Our Privacy Policy which will tell you how your personal information will be treated when you access the Happy website (www.happy.com.my) and its related services (the "Services") offered to you by DiGi Telecommunications Sdn Bhd ("DTSB" or "Us" or "We" or "Our").

By providing your personal information to Us through the Happy website, our Happy Team or otherwise, you agree to the collection, use and disclosure of that information in accordance with this Privacy Policy. If you do not agree to certain uses of your personal information, we may not be able to provide you with a particular product or service.

1. What information have you collected about me?
We hold information that you have provided to Us about yourself, and information about your use of Our services such as billing and calling information. The information that We collect will depend on how you use the Happy website and any of the Services. Information that you might have provided to Us includes:

• information provided when you apply for the Services– for example, your contact details, NRIC or Passport number, general demographic information and financial information; and
• information generated by your use of Our services – for example, your calling patterns and details of any contact you have with Us such as through Our Happy Team.

2. What do you do with this information?
We collect information about you to provide you with a particular product or service. We may also use personal information for related purposes such as:

• maintaining our relationship with you, including responding to your questions;
• helping Us to identify and inform you about other products or services that are likely to be useful for you;
• approving an application for a Happy account;
• internal accounting and administration, including sharing information with Our related companies for reporting purposes;
• providing your contact details to MCMC (the Malaysian Communications and Multimedia Commission) as required by law;
• protecting you and Us from error and fraud;
• preventing a serious credit infringement;
• improving the Happy website; and
• developing a better understanding of Our customers' needs.

If you do not provide us with your personal information, we cannot provide you with these services.

3. Are there any other times when you use my information for any other purpose or give this information to someone else?
We know that you trust Us when you give Us your personal information. Other than disclosure as required by law (for example, disclosure to various Government departments or to courts), our policy is that We do not generally give your personal information to other organisations unless you have given Us your consent to do so.

4. Do you use cookies and all that stuff on your web site?
The Happy website is designed to give you useful information about Our Services and to allow you as much as possible to tell us how to manage your Services online. We use cookies to ensure you can make online transactions securely. Cookies are pieces of information that a web site transfers to your computer's hard disk for record keeping purposes. Most web browsers are set to accept cookies. We also use cookies to measure Our customers' interest in different parts of the Happy website. Cookies are useful to estimate the number of visitors to Our web site and determine overall traffic patterns. If you do not wish to receive any cookies you may set your browser to refuse cookies. This may mean you will not be able to take full advantage of Happy's online services.

5. How do I change or delete the information that you have about me?
If at any time you wish to change personal information that is inaccurate or out of date, please contact Us and We will take reasonable steps to amend Our records. If you want Us to delete the information We hold about you, please let Us know and We will do Our best to delete it unless We need to keep for legal reasons.

6. Is the information Happy has about me secure?
We try Our best to take all reasonable steps to keep your personal information secure. We store this information on secure servers that are protected in access-controlled facilities. Only authorised users can access your personal information, and access is only for approved purposes. We train our staff and require Our data operators to respect the privacy and confidentiality of your information. Unfortunately, We can't give you an absolute guarantee that your information is always secure. For example, no data sent over the internet is 100% secure. While We do our best, We can't be held responsible for events arising from unauthorised access to your personal information.

7. What can I do to keep information about me secure?
You play an important role in keeping your personal information secure. It is your responsibility to keep any password, PIN or other ID check information confidential. Do not share this information with anyone. Please let us know Us immediately if there is any unauthorised use of your account by anyone or there is any other breach of security.

8. What if ownership of the Happy business changes?
In the unlikely event that ownership of part or all of the Happy business changes, your personal information will be transferred to the new owner of the business.

9. What to do if you have a problem, question or complaint?
If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please call and ask our Happy Team on 014 33333800. If We become aware of any ongoing concerns or problems with customer information, We will take these issues seriously and work to address these concerns.

10. Future changes
We may, from time to time, review our policies. We reserve the right to change this Privacy Policy at any time and notify you by posting an updated version of the Policy on the Happy website. The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change. We encourage you to review this Privacy Policy periodically because it may change from time to time.